Why I Switched from SimplePractice to Jane

There was a very specific moment I remember thinking, “Okay… I think I’m done.”

I was sitting at my desk toggling between tabs, trying to make sense of another pricing change and figure out why a basic feature I needed was suddenly locked behind a higher tier.

If you run a private practice, you know that feeling. The quiet admin frustration that builds slowly over time.

After several years running my practice on SimplePractice, I made the switch to Jane in 2023 and I haven’t looked back since.

Now that I’ve had a few years inside Jane’s EHR and practice management software, I want to share what that transition was actually like. The good, the surprising, and the “why didn’t I do this sooner” moments.

If you’re a therapist or health practitioner considering switching EHRs, this is for you. Because this decision touches everything from scheduling, documentation, billing, reminders, client communication, and yes even your nervous system. It all matters.

Why I Started Looking Beyond SimplePractice

SimplePractice supported me well in my early years. When you’re just starting out, you mostly want something that works and doesn’t overwhelm you. But as my practice evolved, so did my needs.

Over time, I started noticing something: I was either paying for features I didn’t use or needing features that were sitting just out of reach behind a higher pricing tier.

It wasn’t one dramatic breaking point. It was more like a series of small “hmm” moments that slowly turned into “this doesn’t feel aligned anymore.”

Pricing kept increasing, but I didn’t feel like the value was increasing alongside it. The thing that really stuck with me was that the most affordable plan didn’t include text message reminders.

For me, reminders are not a luxury. They reduce no shows, they support clients, and they protect my time. Having something that was fundamental locked behind a higher tier felt discouraging.  I started to feel boxed in. Like I was being nudged upward instead of supported where I was.

And as someone who thinks a lot about sustainable growth and running a values aligned practice, that feeling mattered.

I wanted software that felt built to support providers at different stages, not funnel them.

What Made Me Choose Jane EHR

Switching EHRs is not casual. It’s not like switching planners or trying a new note template. It affects your entire workflow.

I did my research, I asked colleagues, I watched demos, and I overthought it, naturally 😅

Here’s what made Jane stand out.

Pricing That Feels Human

The first thing I noticed was how thoughtful Jane’s pricing structure felt.

There are clear tiers. There are part time and full time options. There’s room to scale. I didn’t feel forced upward. I felt supported wherever I was.

Each tier actually has meaningful value. It feels designed for real clinics and real providers who are growing at different paces.

As someone who runs a business but is also deeply values driven, that difference felt significant.

Customer Support That Deserves Its Own Love Letter

This is the part where I get animated and I never stop gushing about how amazing Jane’s customer support team is.

Jane’s support team is available six days a week by chat, email, or phone. And when you reach out, you talk to a real human quickly. Not a bot. Not a loop of help articles. Not a “we’ll get back to you in 3 to 5 business days.”

My final experience before leaving SimplePractice involved trying to get clarity around pricing and feeling like I was being run in circles. It felt impersonal and frustrating.

With Jane, it has been the complete opposite.

I’ve had follow up emails asking if my issue was fully resolved. I’ve had support team members explain things clearly without making me feel silly for asking. There have been so many small, thoughtful touches that genuinely made me feel cared for.

I always joke that they’re extra kind because they’re Canadian. But truly, the tone and consistency of their support has made a huge difference in my day to day stress levels.

When your EHR is the backbone of your business, knowing you’re not alone in it matters more than I expected.

The Features That Quietly Changed Everything

One of the biggest differences I noticed after switching was this: things just felt simpler.

And as someone who already holds a lot mentally, simpler is sacred.

Everything in One Place

Before Jane, my systems felt stitched together. Scheduling in one place, payments somewhere else, and other tools layered on top.It worked but it felt patchy and disconnected.

With Jane, most of what I need lives inside one system. Scheduling. Charting. Billing. Payments. It’s cohesive. My back end feels cleaner and my brain feels less scattered.

Online Booking

This one surprised me with how much I love it.

Clients can see my real time availability and book without the back and forth emails. No more “Does Tuesday at 3 work?” “Actually can we do Thursday?” threads.

It supports clients in the exact moment they’re ready. They can schedule while motivation is high, instead of waiting for me to respond between sessions.

It feels more accessible and more efficient at the same time.

Appointment Reminders With Actual Insight

Jane’s reminder system shows you whether clients have opened their reminder emails or clicked links.

I didn’t think I needed that feature, but now I cannot imagine not having it.

It removes the guessing. If someone misses an appointment, I’m not spiraling wondering whether the reminder failed or if I forgot something. There’s clarity. And clarity lowers stress.

The Transition I Was Dreading

I won’t pretend I wasn’t nervous about switching. I had years of client data, and the thought of transferring everything felt overwhelming. Just imagining spreadsheets, exports, and the possibility of something getting lost in the process was enough to make me want to lie down. It’s one of the biggest reasons I put off making the switch for so long.

What made the difference was the support from Jane’s import team. They guide you through the process step by step, starting with exporting your data from your previous EHR and uploading it into Jane. Once I submitted my files, their team took it from there and handled the actual import, keeping me updated along the way. Having people walk me through each stage made something that felt intimidating suddenly feel very doable.

Within about a week, my clients’ information was inside Jane and ready for me to review and verify. There were still a few things for me to double check on my end, but the bulk of the work was handled by their team. What I had mentally prepared to be a month-long administrative marathon ended up being a guided process with a lot of support.

I was also worried my clients would feel overwhelmed navigating something new. Thankfully, most of them logged in, verified their information, and moved forward without issue.

In the end, the transition felt far smoother than my anxious brain had predicted.

A Few Years In

Switching to Jane has genuinely made my day to day lighter.

There was a learning curve, of course. Any new system requires some adjustment. But the combination of intuitive design, flexible pricing, and consistently human support has made running my practice feel more sustainable.

Jane is EHR and practice management software. But for me, it’s also meant fewer backend headaches and more energy for the work that actually matters.

My clients.

Is Jane Right for You?

If you’re a therapist looking for software that can grow with you, feels transparent in its pricing, and offers real human support when you need it, you can learn more here! Also be sure to use the code “ALLIE1MO” when you sign up or switch for a one month grace period on your account.

In full transparency, I switched before I ever became an ambassador. I only recommend tools I use and trust in my own practice. Jane has made my systems simpler, and that has made my work feel more spacious and that’s not something I take lightly.

If you’re the kind of therapist who color-codes their notes and daydreams about passive income streams while eating a quick lunch at your desk (no shame at all), come say hi on Instagram @creativelyclinical. I love connecting with other creative clinicians doing therapy their way.

Allie Joy is an LPC & Board Certified Art Therapist in Connecticut who is passionate about all things relating to creativity. She owns a private practice as well as Creatively Clinical, where she helps therapists weave creativity into their work and diversify their income for a more balanced life. Allie believes that every therapist (and person!) has the ability to tap into their creative potential, and it’s not about artistic ability, it’s about bringing curiosity, innovation, and authenticity into the things we do.